PARTNERSHIP

The coaching relationship is an open, collaborative, and respectful partnership:

• Designed together and evolving over time
• Built on trust, collaboration, professionalism, humanity, and equity, focused on learning, growth, and performance
• Aimed at creating new awareness, insights, and approaches to enhance leadership, effectiveness, business performance, and organizational success
• For individuals who are emotionally and psychologically healthy and ready to engage in action-oriented development
• Coaching is a learning dialogue, not therapy or counselling

COMMITMENT AND ROLES

Coach Responsibilities:

• Create a professional, safe, structured, and goal-focused coaching process
• Provide consistent value, accountability,  tools, frameworks, and guidance to support growth with professional integrity
• Maintain confidentiality and ethical standards

Client Responsibilities:

• Attend sessions on time and prepared
• Engage openly in reflection, learning, and action
• Take responsibility for applying insights and commitments between sessions

COACHING SESSIONS

• Sessions start and end on time. Clients more than 10 minutes late will forfeit that session
• At least 24 hours’ notice is required for rescheduling. Missed sessions without notice are non-refundable
• On-demand coaching and communication between sessions are available as needed

CONFIDENTIALITY AND ETHICS

• The Sponsor Organization may provide goals or context for coaching
• Individual session content remains confidential between Coach and Client unless disclosure is required by law or agreed in writing
• Any personal information collected for administrative purposes, including the Client’s contact information and the number of hours spent coaching, will be stored securely and shared only as required for program reporting or for International Coaching Federation requirements
• Conflict of Interest: The Coach will maintain professional boundaries and disclose any potential conflicts that could affect objectivity
• The Coach adheres to the International Coaching Federation Code of Ethics, which can be reviewed here: ICF Code of Ethics